Pick-Up Policies

When making arrangements to pick-up merchandise, please call ahead to verify that it is at our Distribution Center or at the appropriate pick-up location. Click here for a complete list of locations and store hours.

Merchandise picked up at any Kittle's location will be in it's original carton or packing. Any assembly required or returns of picked up merchandise will be the responsibility of the purchaser.
Items will not be opened and inspected at the Distribution Center prior to or during the time of pick-up.

We will gladly assist you in loading your merchandise, and supply twine that you may use to secure it. However, for liability purposes, Kittle's associates will not tie-down your trunk or secure any merchandise to your vehicle.

You must have a photo id and a copy of your sales ticket with you.

Upon notification that your merchandise has been received in the warehouse, your furniture must be scheduled for delivery or pick up within 30 days. Although we have a limited amount of space in our warehouse, storage of (paid in full) merchandise past 30 days may be arranged for a 3% per month fee based on the merchandise purchase price. Payment for storage is required before the furniture is delivered or picked up.